Technical Lead

Has 18+ years experince in technical support across multiple channels.

Arnold Castillo

Arn’s journey through the world of Business Process Outsourcing (BPO) spans over 18 years, marked by his unwavering commitment to solving technical challenges. From the early days of his career, Arn discovered a passion for helping others navigate the complexities of technology, which naturally led him to focus on technical support. Over the years, he has built an impressive breadth of expertise, working with an array of network and computer devices, and providing solutions for both home users and small to medium-sized businesses alike.

His ability to troubleshoot issues across multiple platforms—whether through voice, chat, or email support—has made him an invaluable asset to his teams. His experience with diverse customer bases has honed his communication skills, enabling him to adapt to the unique needs of each client he assists.

What sets Arn apart is not just his professional experience but his genuine passion for computers, a hobby that constantly fuels his curiosity and keeps him ahead of the curve in technical know-how. This personal drive enhances the value he brings to the team, ensuring that every problem is met with dedication and an eye for detail. With Arn on board, technical challenges become opportunities for seamless solutions, and his experience enriches the entire support process.